Terms of Use

Terms of Use

 

Article 1 (Application of Terms)

These Terms of Use (hereinafter referred to as "these Terms") define the matters concerning the use of the services of the website (hereinafter referred to as "this Site") provided by Sui Co., Ltd. (hereinafter referred to as "the Company"), the use of the said site, and other various services including information provision services incidental thereto (hereinafter referred to as "the Services"). These Terms apply to persons who use the Services (hereinafter referred to as "Customers"). If a Customer uses the Services, it shall be deemed that the Customer has agreed to these Terms, so please be sure to read these Terms. Please note that the precautions displayed on this Site, such as the "User Guide," shall also constitute a part of these Terms.

 

Article 2 (Formation of Sales Contract)

A sales contract between the Customer and the Company through the use of this Site shall be formed when the Customer clicks "Complete Order" or "Pay Now" on this Site. A sales contract between the Customer and the Company outside of this Site shall, in principle, be formed when the Customer expresses consent to the content of the contract presented by the Company.

 

Article 3 (Cancellation of Sales Contract, etc.)

1. The Company may cancel a sales contract after it has been formed based on the preceding article if any of the following conditions apply:

  1. The Customer violates these Terms.
  2. The Customer is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant.
  3. The Company determines that the Customer is an anti-social force, etc. (meaning a crime syndicate, a member of a crime syndicate, a right-wing organization, an anti-social force, or any other equivalent entity; hereinafter the same) or is involved in any interaction with an anti-social force, etc. such as cooperating with or participating in the maintenance, operation, or management of an anti-social force, etc. through funding or other means.
  4. It is found that the Customer intentionally engaged in a nuisance act and caused significant damage to the Company.
  5. The Company reasonably determines that there are "duplicate orders by the same person," such as multiple orders with altered names, addresses, phone numbers, email addresses, etc., or orders made by impersonating a third party.
  6. The case falls under the conditions described in the "User Guide" posted on this Site, where the Company can cancel, revoke, delete, or stop delivery of an order.
  7. There is a delay in the performance of payment obligations or other defaults in the purchase of products.

2. If any of the events in the preceding paragraph applies, the Customer shall naturally lose the benefit of time for all debts owed to the Company and must immediately pay all debts to the Company.

3. The Company shall not be liable for any damages incurred by the Customer due to actions taken by the Company based on this article.

 

Article 4 (About Sales Price)

Although we take the utmost care regarding listed products and pricing, in the unlikely event of a pricing error, we may correct or cancel your order even after it has been confirmed.In such cases, we will present the correct price and reconfirm your intention to purchase.
Please note that sales prices may be changed without prior notice. The Company shall not be liable for any damages incurred by the Customer or a third party as a result of such changes.

 

Article 5 (Payment Method)

For payment methods for product purchases, you can choose from the payment methods separately stipulated by the Company, depending on your order method.
>> For details, please refer to the "User Guide."

 

Article 6 (Returns and Exchanges)

If you wish to return or exchange an item, we will accept it only within 8 days of product arrival.However, please note that returns, exchanges, and cooling-off periods will not be accepted if all or part of the product has been opened or used after receipt, or if 8 days have passed since product arrival.Please contact us in advance, fill in the reason for return/exchange on the back of the "Delivery Statement" enclosed with the product, and send it back along with the product.

>> For details, please refer to the "User Guide."

  1. If the return is due to customer convenience, the customer will be responsible for the return shipping fee.
  2. In cases of damage or contamination during delivery, or if a product different from the order was received, we will exchange the product at our expense. (Please return it cash on delivery.)
  3. Refunds for product prices will be made approximately one week after the returned/exchanged product has been received and inspected by the Company (to confirm whether it has been opened or used), by bank transfer to the designated financial institution. (Refunds may also be made by registered mail.)
  4. If the return is due to customer convenience, please note that the customer will be responsible for transfer fees and registered mail fees.
  5. For refunds due to the return of campaign products, the applicable campaign benefits, such as discounts or gifts, may be subject to change.

     

    Article 7 (Changes, Suspension, and Cancellation of Subscription Services)

    1. Skipping, temporary suspension, resumption, cancellation, quantity changes, cycle changes, and delivery date changes for subscription services can be performed via My Page or by phone.
    2. Please complete any changes to subscription services at least 10 days before the scheduled delivery date. Please note that if more than 10 days before the scheduled delivery date have passed, changes may apply from the next delivery.
    3. Please note that subscription services will continue unless a cancellation procedure is performed.

     


    Article 8 (Transfer of Ownership and Risk)

    Regardless of the payment method selected by the customer, the ownership and risk of loss of purchased products shall transfer to the customer at the time the products are delivered to the customer by the delivery company. Furthermore, for transactions where products were lost, misplaced, stolen, or damaged before delivery to the customer, cancellation or other remedies are possible in accordance with Article 6, Paragraph 2.

     

    Article 9 (Prohibited Acts)

    Customers shall not engage in the following acts:
    1. Acts that violate these Terms.
    2. Acts that violate laws or acts related to criminal acts.
    3. Acts that are contrary to public order and morals.
    4. Providing benefits to anti-social forces.
    5. Ordering by falsely stating or altering information such as name, address, phone number, and email address, or impersonating a third party, for the purpose of receiving duplicate benefits from first-time limited offers or campaigns.
    6. Impersonating a third party or intentionally making false declarations or notifications.
    7. Applying for the purchase of products without the intention to purchase.
    8. Refusing to receive products without a legitimate reason.
    9. Returning or exchanging products without a legitimate reason.
    10. Acts that infringe upon intellectual property rights as defined in Article 13, other rights, or privacy, or acts that may infringe upon them.
    11. Acts that cause inconvenience to other customers.
    12. Acts that damage the reputation or credibility of the Company, or acts of unjustly slandering the Company.
    13. Reselling or transferring Company products on shopping sites, in stores, or overseas, or listing/selling them on auction sites, or preparing for such acts, or purchasing products or using the Services for other commercial purposes.
    14. Unauthorized use of credit cards.
    15. Illegally accessing or attempting to illegally access the Company's network or system.
    16. Other acts deemed inappropriate by the Company.

     

    Article 10 (About Resale and Sales on Auction Sites, etc.)

    The Company strictly prohibits the resale and transfer of purchased products.

    1. Orders for the purpose of resale or transfer will not be accepted.
    2. The quality, safety, expiration date, etc., of resold or transferred products are not guaranteed.
    3. Resold products may cause health damage depending on their storage conditions, so please do not purchase them under any circumstances.
    4. Please be aware that if resale or transfer occurs, the Company will not be responsible for any quality assurance, quality control, safety management, or transaction safety.
    5. Furthermore, the Company will seek compensation for damages caused by health problems from resold products, reputational damage, and other damages.

     

    Article 11 (Management of Registered Address and Password)

    Customers using this site shall appropriately manage their registered address and password and shall be solely responsible for their management and use. Under no circumstances may a registered address and password be assigned, lent, or shared with a third party. If a combination of registered address and password matches the registered information and login occurs, the Company shall deem it as use by the customer who registered that address, and the Company shall not be liable for any damages arising from the use of the address and password by a third party, except in cases of intentional misconduct or gross negligence on the part of the Company.

     

    Article 12 (Cancellation Clause)

    If a customer falls under any of the following acts, the Company may, without prior notice to the customer, cancel the sales contract with the customer or take other appropriate measures, and shall not be liable for any damages incurred by the customer as a result.

    1. When the Company visited the designated delivery location to deliver the order, but delivery could not be completed due to an unknown address, prolonged absence (if not collected within 3 weeks), or other circumstances. In such cases, if the payment method is a credit card, the Company shall be exempted from liability by refunding the amount obtained by deducting the shipping fee from the product price to the customer's designated account.
    2. If the customer falls under any of the following, the Company may restrict, refuse, suspend, cancel, or terminate the transaction:
      ・If payment by credit card is not possible for an application made by credit card.
      ・If the customer's designated credit card company notifies the Company of a failure in credit authorization.
      ・If the Company's request for a change in payment method is not accepted.
    3. If circumstances indicating that the customer's payment ability has become precarious are discovered.
    4. If there is no stock of the product ordered by the customer and it cannot be delivered easily.
    5. In any other case where a violation of any of the Company's terms is found.

     

    Article 13 (Disclaimer of Warranties and Limitation of Liability)

    1. Regarding the warranty for products purchased by customers, it shall be in accordance with the content of the product warranty if a product warranty is attached.
    2. The Company does not guarantee that this Site or the Services will be suitable for a customer's specific purpose, have the quality, commercial value, accuracy, or usefulness expected by the customer, that the information provided by this Site, the Services, or the Company will have accuracy, recency, usefulness, reliability, legality, or permanence, or that defects will not occur.
    3. The Company does not guarantee that content, email, etc., sent from this Site will not contain harmful computer viruses.
    4. The Company may, without prior notice, suspend or discontinue the provision of the Services, or change all or part of the information described in the Services, due to the following reasons. Even if the customer incurs damages as a result, the Company shall not be liable for any damages.
      ・When performing regular or emergency system maintenance or repair.
      ・When the system is overloaded due to excessive access, etc.
      ・When it becomes necessary to ensure the security of the Company or a third party.
      ・When the provision of the Services is difficult due to communication line outages, natural disasters, fires, power outages, other unforeseen accidents, or force majeure such as war, conflict, civil unrest, riots, or labor disputes.
      ・If damages occur due to the safety of SSL, the personal information encryption technology recommended by credit card companies, without any negligence on the part of the Company.
      ・In other cases where the Company deems it necessary.
    5. The Company shall not be liable for any damages arising from the customer's use of the Services (including the sending of printed materials or emails from the Company), except in cases of intentional misconduct or gross negligence on the part of the Company.
    6. The Company shall not be liable for any damages arising from the customer's inability to use the Services for any reason.
    7. If a customer causes damage to other customers or third parties by using the Services, the customer shall resolve the issue at their own responsibility and expense, and shall not cause any damage to the Company.
    8. Furthermore, the Company shall not be liable for any damages arising from software or hardware failures, communication environment failures, or other troubles caused by the use of the Services.
    9. The Company shall not be liable for any damages incurred by the customer due to product deterioration caused by reasons not attributable to the Company, such as prolonged absence or storage methods after product delivery.
    10. The Company does not guarantee the quality, commercial value, safety, etc., of resold products sold in violation of Article 9. Furthermore, the Company shall not be liable for any damages arising from the use of resold products.

     

    Article 14 (Intellectual Property Rights)

    1. All intellectual property rights (including, but not limited to, copyrights, trademarks, design rights, and know-how) of all content, such as text and images, on or included in this Site or the Services belong to the Company or the content provider, and are protected by relevant domestic and international laws.
    2. Acts beyond the private use of such information and images provided to the Company by the Customer (such as unauthorized reproduction, publication, assignment, or reprinting) may constitute an infringement of intellectual property rights and are therefore prohibited.
    3. Please note in advance that the Company may be granted the right to use opinions, information, and questionnaires submitted by customers to the Company, and may publish them in publications or on this Site.

     

    Article 15 (Usage Restrictions and Registration Cancellation)

    The Company may, without prior notice, restrict all or part of the use of the Services for a customer, or cancel the customer's registration, if any of the following conditions apply:

    1. If any provision of these Terms is violated.
    2. If it is found that there are false facts in the registered information.
    3. If the credit card registered by the customer as a payment method becomes unusable.
    4. If there is a default in payment obligations such as fees.
    5. If there is no response to communication from the Company for a certain period.
    6. If the Services have not been used for a certain period since the last use.
    7. If the Company otherwise determines that the use of the Services is inappropriate.

    The Company shall not be liable for any damages incurred by the customer due to actions taken by the Company based on this article.

     

    Article 16 (Handling of Personal Information)

    The Company shall handle personal information acquired through the use of the Services appropriately in accordance with the Company's "About Personal Information."

    For details, please refer to "About Personal Information."

     

    Article 17 (Changes to Service Content, etc.)

    The Company may, without notifying customers, change the content of the Services or discontinue the provision of the Services, and shall not be liable for any damages incurred by customers as a result.

     

    Article 18 (Suspension, Discontinuation, and Termination of the Services)

    1. The Company may suspend all or part of the Services if any of the following causes occur, and the Company shall not be liable for any damages incurred by the customer or a third party as a result. However, this shall not apply if the Company has intentional misconduct or gross negligence and damages occur as a result.

    1. When performing regular or emergency maintenance and inspection of the system for providing the Services.
    2. When the operation of the Services becomes impossible due to fire, power outage, natural disaster, or other emergency situations.
    3. When the operation of the Services becomes impossible due to war, civil war, riot, disturbance, labor dispute, etc.
    4. When the Services cannot be provided due to measures based on laws and regulations.
    5. When the Company determines that it is unavoidable for other reasons.

    2. If the Company suspends the operation of the Services due to the preceding paragraph, it shall notify the customer to that effect in advance on this site. However, this shall not apply in urgent cases.

     

    Article 19 (Changes to Terms of Use)

    The Company may, if it deems necessary, change these Terms at any time without notifying customers. In the event that a customer begins to use the Services after the change of these Terms, it shall be deemed that the customer has agreed to the changed Terms.

     

    Article 20 (Notices or Communications)

    Notices or communications between the customer and the Company shall be made by methods determined by the Company. The Company shall, unless a change notification is submitted by the customer according to the method separately stipulated by the Company, deem the currently registered contact information to be valid and send notices or communications to that contact information, and these shall be deemed to have reached the customer at the time of dispatch.

     

    Article 21 (Governing Law and Agreed Jurisdiction)

    1. The establishment, validity, performance, and interpretation of these Terms shall be governed by Japanese law.
    2. If a problem arises between the customer and the Company, both parties shall negotiate in good faith to resolve it.
    3. Notwithstanding the preceding paragraph, if the problem cannot be resolved through negotiation, the Fukuoka District Court shall be the exclusive court of first instance for filing lawsuits, arbitration, etc.