Privacy Policy

Privacy Policy

 

KISSUI Inc. (hereinafter referred to as "the Company") establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on its website and its mail-order services (hereinafter referred to as "this Service").

1. Personal Information Collected

The Company may collect the following personal information necessary for the operation of its services.

  • Names, dates of birth, addresses, telephone numbers, and email addresses
  • Purchase history, inquiry content
  • Shipping address information, payment information (if a payment service provider is used, the Company does not directly hold payment information)
  • Usage history via cookies and similar technologies

 

2. Method of Personal Information Collection

The Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number when users use this Service. In addition, the Company may collect transaction records and payment information, including users' personal information, made between users and business partners, etc., from the Company's business partners (including information providers, advertisers, ad distributors, etc.).

 

3. Purpose of Use of Personal Information

The Company will use the acquired personal information for the following purposes:

  • To provide and operate the Company's services
  • To ship products, process payments, and manage purchase history
  • To respond to inquiries and provide customer support
  • To improve services and conduct marketing research
  • To send promotional emails for campaigns and other services provided by the Company
  • To send necessary communications such as maintenance notices and important announcements
  • To identify users who violate the terms of service or attempt to use the service for fraudulent or improper purposes, and to deny their use
  • To allow users to view, change, or delete their registration information and view their usage status
  • To bill users for usage fees
  • To comply with laws and regulations
  • Purposes incidental to the above uses

 

4. Management of Personal Information

The Company will thoroughly manage personal information appropriately and implement the following measures:

  • Measures to prevent unauthorized access to personal information
  • Conducting personal information protection training for employees
  • Establishing a policy for retaining personal information and appropriately deleting unnecessary information

 

5. Provision to Third Parties

Except in the following cases, the Company will not provide personal information to third parties without obtaining the user's prior consent. However, this excludes cases permitted by the Personal Information Protection Law and other laws and regulations.

  • When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the individual.
  • When it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in executing affairs prescribed by law, and obtaining the consent of the individual may hinder the execution of such affairs.
  • When the following matters have been notified or publicly announced in advance, and the Company has submitted a notification to the Personal Information Protection Commission:
    • That the purpose of use includes provision to a third party.
    • The method or means of provision to a third party.
    • That the provision of personal information to a third party will be stopped at the request of the individual.
    • The method for receiving requests from the individual.

Notwithstanding the preceding paragraph, in the following cases, the recipient of the information shall not be considered a third party:

  • When the Company entrusts all or part of the handling of personal information to a third party to the extent necessary for achieving the purpose of use.
  • When personal information is provided due to business succession due to merger or other reasons.
  • When personal information is jointly used with a specific person, and the individual has been notified in advance or has been made easily aware of that fact, the items of personal information to be jointly used, the scope of joint users, the purpose of use by the users, and the name or designation of the person responsible for the management of the personal information.

 

6. Use of Cookies

Our website may use cookies to improve convenience. Users can restrict or refuse the use of cookies by adjusting their browser settings.

 

7. About Google Analytics

The Company uses Google Analytics, a service provided by Google, for website analysis and improvement. In doing so, cookies are used for data collection, and non-personal information such as IP addresses is automatically sent to Google through your browser. This traffic data is used only for the purpose of measuring and analyzing website usage and improving website quality. Furthermore, this information is managed by Google in accordance with its privacy policy.
For explanations regarding the Google Analytics Terms of Service, please refer to the Google Analytics website. Google Analytics Terms of Service

 

8. Use of Microsoft Clarity

The Company uses Microsoft Clarity, a service provided by Microsoft, for site analysis and improvement. In doing so, cookies are used for data collection, storing information such as pages visited, time spent on the site, navigation paths, and click targets. This information is used only for the purpose of measuring and analyzing site usage and improving site quality. Furthermore, this information is managed by Microsoft in accordance with its terms of use and privacy statement.
For more details on Microsoft Clarity, please refer to the Microsoft Clarity privacy statement. Microsoft Privacy Statement

 

9. Advertising and Marketing Activities

The Company may use the following information to deliver advertisements based on users' interests:

  • Purchase history, site visit history, product browsing information
  • Creation of customer audiences using email addresses and identifiers
  • Implementation of targeted advertising using external advertising platforms (e.g., Google Ads, Facebook Ads)

Users who wish to stop ad delivery can change their settings using the following methods:

  • Opt-out of targeted advertising from the settings screen of each advertising platform
  • Request to stop ad delivery by contacting the Company

 

10. User Rights

Users have the following rights:

  • Request for disclosure, correction, or deletion of their personal information.
    • If a user believes that personal information held by the Company is inaccurate, they may request the Company to correct, add, or delete (hereinafter referred to as "correction, etc.") the personal information, according to the procedures prescribed by the Company.
    • If the Company determines that it is necessary to respond to a request from a user as set forth in the preceding paragraph, it shall promptly correct the personal information concerned.
    • The Company shall promptly notify the user when it has made corrections, etc., based on the provisions of the preceding paragraph, or when it has decided not to make corrections, etc.
  • Request for suspension of use of personal information.
    • If a user requests the suspension or deletion (hereinafter referred to as "suspension of use, etc.") of personal information on the grounds that it is being handled beyond the scope of the purpose of use, or that it was acquired by fraudulent means, the Company shall promptly conduct the necessary investigation.
    • If, based on the results of the investigation in the preceding paragraph, the Company determines that it is necessary to comply with the request, it shall promptly suspend the use, etc., of the personal information concerned.
    • The Company shall promptly notify the user when it has suspended the use, etc., based on the provisions of the preceding paragraph, or when it has decided not to suspend the use, etc.

For inquiries, please contact us at the following email address:
Email address: info@kissui-jp.com

 

11. Changes to the Privacy Policy

The Company may revise this Policy from time to time without notifying users, due to changes in laws and regulations or improvements to services. The revised content shall take effect at the time it is posted on this site.