Legal Notices (Act on Specified Commercial Transactions)

Legal Notices (Act on Specified Commercial Transactions)

  • Seller

  • Iki Co., Ltd.

  • Person in charge

  • Representative Director Hisao Tateishi

  • Address

  • 1-2-9 Shinjuku, Shinjuku-ku, Tokyo 160-0022

  • Phone number

  • 0120-407-902

  • Email address

  • info@kissui-jp.com

  • Homepage

  • https://kissui-jp.com/

  • Selling price of product

  • Please refer to the product page.

  • Other necessary charges besides the product price

  • ■Consumption tax
    ■Shipping fee
    Shipping is free for orders totaling 5,500 yen (including tax) or more. For orders under 5,500 yen (including tax), a 600 yen (including tax) shipping fee will be added.
    *For subscription products, shipping is borne by us regardless of the total amount.

  • How to order

  • ■Online Shop
    ■Phone
    ■Fax
    ■Postcard
    *Please refer to our "Usage Guide" for details on each ordering method.

  • Payment Method

  • ■Credit Card
    ■Smartphone Payment
    ■GMO Post-payment
    ■Rakuten Pay
    ■Cash on Delivery

    *Available payment methods vary depending on the ordering method. For details, please refer to the "Usage Guide".

  • Payment due date

  • ■Credit Cards: Payment will be debited on the due date according to the terms and conditions of each credit card company.
    ■Smartphone Payments (Shop Pay, Apple Pay, Google Pay, PayPay, Merpay): Payment will be made on the due date set for each payment method by the respective payment service provider.
    ■GMO Postpayment: An invoice (payment slip) will be mailed separately from the product. Please pay within 14 days from the date of invoice issuance.
    ■Rakuten Pay: Payment will be made on the due date set for each payment method by the customer within Rakuten Pay.
    ■Cash on Delivery: Please pay the delivery driver upon delivery of the product.

  • Delivery Time of Products

  • Your order will typically be delivered within 10 days of confirmation.

  • Returns & Exchanges

  • Returns and exchanges are only accepted for unopened items.
    *Please contact us in advance.

  • Return period

  • Within 8 days of product arrival

  • Return shipping fee

  • ・For returns or exchanges due to customer convenience, the shipping fee will be borne by the customer.
    ・In cases of product defects or if a different product from the one ordered was delivered, and the return or exchange is due to our responsibility, we will cover the shipping costs. Please send the item back via cash on delivery.

  • Regarding the cancellation of your recurring service

  • If you wish to pause or cancel your subscription service, please do so via My Page at least 10 days before your next scheduled delivery, or contact us via our toll-free number.
    *Your next scheduled delivery date is listed on the "Statement of Use" enclosed with your product.
    Toll-free number: 0120-407-902
    Hours: 9:30 AM - 6:30 PM (Closed Sundays and public holidays)