Acquisition and Use of Personal Information

Our company handles personal information in accordance with the following stipulations.

  1. Acquisition of Personal Information

    We mainly acquire personal information in the following cases:
    1. When making procedures or inquiries via free call, fax, postcard, internet, or email.
    2. When applying for various campaigns or answering questionnaires.
    3. Public offerings or official/private certification documents submitted by customers.
    4. During transactions with customers or after-sales service.

  2. Purpose of Use of Personal Information

    To ensure the safe and accurate progress of transactions with customers and to provide better services, we use personal information for the following purposes:
    1. To provide explanations and consultations on product usage, returns/exchanges, and information related to products, during inquiries before product purchase and after-sales service after product purchase.
      Please note that we may record phone conversations to improve and enhance the quality of our telephone services to customers. We appreciate your understanding.
    2. For the delivery and processing of ordered products.
    3. To provide information on products, services, and various campaigns.
    4. For questionnaire tabulation and draws for campaigns and sweepstakes.
    5. For credit screening and debt management related to payments by shopping credit or credit card.
    6. To create statistical data processed so that individuals cannot be identified or specified, based on customer purchase history, questionnaires, gender, age, and other attribute information, and to use this data for the development and provision of new products and services.
    7. To confirm the caller based on the originating phone number notified by the caller information notification service (number display or caller ID service) and to use it as part of identity verification.
    8. To respond to requests for disclosure, complaints, etc., regarding personal information (investigation for responding to requests/complaints, confirmation of the individual/representative, sending replies, and necessary communication).
    9. To answer customer inquiries.

  3. Joint Use

    Personal information held by our company may be jointly used as follows:
    • ■ Items of data for joint use
    • : 1) Name 2) Phone number 3) Address 4) Information regarding transactions
    • ■ Scope of joint users
    • : Affiliated companies
    • ■ Purpose of use
    • : Same as the purpose of use described in item 2 of this public announcement.
    • ■ Responsible manager
    • : IKI Corporation
    Our company may provide personal information, including names, phone numbers, addresses, and information regarding customer transactions, to our affiliated companies via documents, phone, electronic media, etc. If you notify us that you wish to stop the provision of your personal data to our affiliated companies, we will immediately cease the provision of such personal data.

  4. Contact Point for Inquiries Regarding Personal Information

    If you wish to disclose, correct, or stop the use of your personal information, please contact the following window. Please note that calls received at the window may be recorded for appropriate handling.

    810-0072
    2-3-6 Nagahama, Chuo-ku, Fukuoka-shi, Fukuoka
    IKI Corporation Customer Center

    TEL 0120-407-902
    FAX 0120-507-902
    Reception hours: 10:00 AM - 5:00 PM, Monday - Friday
    (Excluding public holidays and summer/New Year holidays)

  5. Procedures for Disclosure Requests in Writing

    A separate fee will be charged for written procedures. Please inform the above contact point in writing that you wish to make a request for disclosure, etc. We will confirm your identity or that of your representative using our dedicated form and then respond. Please note that requests not made through these procedures may not be accommodated.